The application being installed on the domain means that the Back Office features are available and usable. However, in order to view and use the Front Office features - the feature integrated directly within Google Drive and visible to the end users, users need to have the Google Chrome Powertools extension installed.
There are two options to install the extension:
Manually: Users can manually install the extension following the dedicated steps.
Automatically: The extension can be pushed automatically for the whole domain or for a subset of organizational units. To do so, follow the steps described in the dedicated Google support article.
If Powertools does not appear in the list of applications in the "App Management" section, you can find it by searching directly for the application ID "injabklippokmcdccfckhcgbceodpakk" in the search bar on the left side of the screen.